Frequently Asked Questions (FAQ)

1. What types of products do you offer?

At Vini Designs, we offer a variety of products, including original artworks, prints, and merchandise featuring our unique artwork. Our collection is designed to add a touch of elegance and whimsy to your home or office.

2. How can I purchase an artwork or product?

You can browse our collection on our website, ViniDesigns.com. Simply select the item you wish to purchase, add it to your cart, and proceed to checkout. We accept various payment methods for your convenience.

3. Do you offer custom artwork or commissions?

Yes! We love creating personalized pieces. If you’re interested in a commissioned artwork, please reach out to us at contact@vinidesigns.com to discuss your ideas and requirements.

4. What is your cancellation and refund policy?

• Reproductions and Non-Original Products: You may cancel your order within the first 24 hours for a full refund.  If your orders are dispatched, no refunds will be provided
•  Returns or exchanges of original work are not available except for extreme situations.

5. Can I use images of the artwork on social media or in publications?

Yes, you can share images of our artwork on social media, but please ensure you provide proper attribution (the artwork title and artist’s name). For any other uses, please contact us for prior written permission.

6. Do you ship internationally?

Yes, we offer international shipping. Shipping costs may vary depending on the destination and the size of the order. Please check the shipping information during checkout for specific rates.

7. How long will it take to receive my order?

Order processing typically takes [insert processing time, e.g., 3-5 business days]. Shipping times vary depending on your location and the shipping method chosen at checkout.

8. How should I care for my artwork?

To preserve the quality of your artwork, keep it out of direct sunlight and avoid exposure to moisture. For prints, we recommend framing them under glass to protect them from dust and damage.

9. What if my order arrives damaged?

If your order arrives damaged, please contact us within 7 days of receiving it with photos of the damage. We will work with you to resolve the issue, either by providing a replacement or issuing a refund where applicable.

10. How can I contact you for further inquiries?

For any questions or inquiries, feel free to reach out to us via email at contact@vinidesigns.com. We aim to respond to all inquiries within 1-2 business days.